RETURNS & EXCHANGES
OOHLALA is happy to offer refunds for full price online purchases subject to the below conditions;
Conditions of online returns:
Return costs are at your own expense
All returns will be processed within 10 working days
- Returns must be made within 14 days once received
- Garments must be returned in the condition they were sent in. We ask you to take extra care and please kindly avoid make-up or self tan products that may mark when trying them on.
- All original OOHLALA tags still must be attached for a return to be accepted
- Please make sure the return form must be completed in full
*If the return does not meet all the requirements, it will be sent back
When will I get my money back?
Once we have processed your return, it takes an average of 3 to 5 working days before the administrative processing is visible. This depends on which payment method you have chosen.
What is your return address?
Returns must always be sent to this address:
Oohlala Amsterdam
Koningin Wilhelmina plein 13
Toren 1 Etage 1 Ruimte 29
1062 HH Amsterdam
We recommend that you always send your return package to us with a track and trace code. For example, if the package is lost, an investigation can be started with the delivery service.
Please note: If you return your return shipment to a different address than described above, we unfortunately cannot process it!
How can I return an item?
Once you have decided to return your order to us, your order must meet our general return conditions. You can return the package to the following address:
Oohlala Amsterdam
Koningin Wilhelmina plein 13
Toren 1 Etage 1 Ruimte 29
1062 HH Amsterdam
Can I exchange all items that I have ordered via the webshop?
No, we cannot process all items that do not meet our general return conditions (see 'what conditions must my return meet?'). If we discover that the item does not meet the return values, we will return it as quickly as possible. The costs for this are for your own account.
I want to exchange my ordered item(s) for a different size/color, is that possible?
Unfortunately we cannot exchange items. We advise you to place a new order and return your current order.
